HELP

ORDER

• WE SHIP WORLDWIDE.
• WE WILL SHIP YOUR PARCEL WITHIN 7 - 10 BUSINESS DAYS. DEPENDING ON THE REGION AND THE SITUATION OF THE COURIER, IT MAY TAKE AN ADDITIONAL PERIOD OF TIME.
• PLEASE NOTE, PROCESSING TIMES DO NOT INCLUDE WEEKENDS OR HOLIDAYS.
• TRACKING INFORMATION MAY TAKE 2 - 3 DAYS TO BE AVAILABLE.
• IF YOU WISH TO PURCHASE ADDITIONALLY, YOU NEED TO PLACE A NEW ORDER FOR THE OTHER ORDER. UNFORTUNATELY, ORDERS CAN’T COMBINE.

CUSTOMS / DUTIES

• INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO IMPORT TAXES, DUTIES, AND CUSTOMS FEES, WHICH ARE LEVIED ONCE THE PACKAGE REACHES THE COUNTRY OF DESTINATION. PLEASE BE ADVISED THAT THESE CHARGES ARE LEVIED BY THE DESTINATION COUNTRY AND WE DO NOT HAVE CONTROL OVER THEM.

EXCHANGE / RETURN

• IF YOU WOULD LIKE TO REQUEST AN EXCHANGE OR REFUND, PLEASE COMPLETE THIS FORM.

• ALL ITEMS MUST BE RETURNED IN PERFECT CONDITION, UNUSED, AND WITH THE ORIGINAL PACKAGING (INCLUDING BOXES AND DUSTBAGS).

• WE DON’T ISSUE THE RETURN LABEL EXCEPT FOR FAULTY ITEMS, PLEASE KINDLY USE YOUR OWN WAY TO RETURN THE PARCEL TO US.
• IT TAKES 3-5 BUSINESS DAYS TO ISSUE A REFUND FOR A RETURNED OR CANCELLED ORDER.
• PLEASE DO NOT SHIP YOUR RETURN BACK WITHOUT A RETURN AUTHORIZATION. IT WILL NOT BE PROCESSED.

CUSTOMER SERVICES

• 9:00AM ~ 6:00PM (LUNCH BREAK : 12:00PM ~ 1:00 PM) (WEEKEND & HOLIDAY OFF) FRENCH TIME.
• IF YOU HAVE ANY QUESTION, FEEL FREE TO CONTACT US HERE.