After placing your order, you will receive a confirmation email with an order number. Delivery time with La Poste can vary from 2 to 7 days depending on the volume of orders. The maximum shipping time is two weeks from the order date.

Shipments are made from Monday to Friday. For deliveries to France, Belgium, and Luxembourg, the delivery time is 3 to 5 working days. This is indicative and is not guaranteed. As a result, any reasonable delay in the delivery of products will not lead to the cancellation of the order. After confirmation of the order by the shop, The Noia commits to deliver to its carrier all the references ordered by "the buyer" within a maximum of 4 working days. This carrier commits by contract with The Noia to deliver the order to the address of "the buyer" provided by "the seller". For deliveries outside of mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value-added tax, and any other taxes due under the laws of the country of receipt of the order. The Noia thus disclaims any legal responsibility if the payment of taxes is not carried out by the client. The goods always travel at the risk of the recipient. Always check your package on arrival.

SHIPPING COSTS All orders are shipped from the The Noia offices in Paris, in the 10th arrondissement. Orders are sent via Colissimo. You will receive an email with a tracking number as soon as your package is dispatched. We ship worldwide. Shipping costs are calculated based on your delivery address.

RETURNS You have 48 hours from the receipt of your order to make any claims to the carrier in case of damage. Beyond this, The Noia reserves the right to refuse the return or refund.

If you wish to request an exchange or a refund, please fill this form.

We do not issue return labels except for defective items, please use your own means to return the package to us, with a tracking number. It takes us 3 to 5 working days to issue a refund for a cancelled or returned order. Please do not ship your return without authorization from us. It will not be processed.

PRODUCT INFORMATION The goal of The Noia is to describe the products on the site as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the images on the website may differ slightly from their actual colors. The Noia cannot be held responsible for such discrepancies.

Privacy Policy ARTICLE 1 - PERSONAL INFORMATION COLLECTED

When you make a purchase in our shop, as part of our buying and selling process, we collect the personal information you give us, such as your name, address, and email address.

When you browse our shop, we also automatically receive your computer's Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable) : With your permission, we may send you emails about our shop, new products, and other updates.

ARTICLE 2 - CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or make a return, we assume you consent to our collecting your information and using it for that purpose only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us by contacting us here.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is kept on a secure server behind a firewall.

PAYMENT:

If you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Remember that certain providers may be located or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persists for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (depending on the visitor's location) of the next day, counts the number of visits to a store by a single customer.

cart, unique identifier, persists for 2 weeks, stores information about the contents of your cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, indefinite if the store has a password, used to determine if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer here.